Refund Policy

1Scope

This policy covers purchases of the BaiPe unlock. You can issue 3 documents for free before buying, so we do not refund a change of mind, unless the law gives you that right.

2When we refund in full

• You were charged twice for the same purchase.
• You paid but did not get the unlock, and we cannot fix it within 7 days of your report.
• A paid feature does not work as described, you tell us within 7 days of buying, and we cannot fix it within 7 days of your report.

We do not refund for data lost because it was not backed up, an unsupported device or browser, or problems with outside services.

3How to ask, and timing

Email us at the address below with the email you bought with, the payment date and a description of the problem. Do not send passwords, PINs or OTPs.

We will reply within 3 business days. When a request qualifies, we start the full refund within 7 days. Our payment provider will email you to ask for the bank account you paid from; the refund is sent once you reply. The unlock for a refunded purchase ends.

4Statutory rights

This policy does not limit the rights Thai law gives consumers. Where the law gives you a right to cancel, we will refund as that law requires. You may contact the Office of the Consumer Protection Board or its 1166 hotline.